Payment Portal Alert:
The City of Atlanta experienced a payment processing issue that affected some customer payments made between July 20 and July 29, 2026. We apologize for any inconvenience or confusion this may have caused.
Customers are encouraged to check their account balance and submit payment if needed. No fees or penalties will be charged as a result of this processing issue.
The issue has been resolved, and we appreciate your patience and understanding.
My Account has a New Look
Welcome to the new Service customer portal!
ATTENTION EXISTING MY ACCOUNT CUSTOMERS:
Customers with existing profile credentials can use the same username and password.
My Account Login
Don't have a User Name yet?
Creating a User Name gives you access to your account details and some great tools including:
- - View and Pay your bills online
- - View Smart Meter consumption data
- - Review your transaction and payment history
- - Analyze and download your water usage
- - Add multiple accounts to your web profile
Before you get started, please have your most recent bill handy to complete the registration form.
Are you a new customer?
Fill out our online Application for New Service
General Inquiries
: 311 within the City limits: 404-546-0311 outside the City limits
: Mon - Fri: 7:00 AM to 6:00 PM
Contact Us Web Pages
: Use our online form at ATL311.com: How Do I Contact You?
Customer Service
Contact our support team at:: 404.546.0311
: Mon - Fri: 7:00 AM to 6:00 PM
Emergency Numbers
For emergencies after hours, on holidays or during weekends, please call:: 404.435.6340
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