My Account has a New Look
Welcome to the new Service customer portal!
Partial System Outage
We are currently experiencing a partial system outage affecting the submission and processing of New Service Requests and Service Disconnection Requests.
Our technical team is working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while service is being restored.
Alternate methods of submission for new service application or disconnection request:
Fax
404-979-6787
Email
SWAPdoc@atlantaga.gov
In person
Atlanta City Hall, 55 Trinity Ave.
DWM Headquarters, 72 Marietta St.
DWM Headquarters, 72 Marietta St.
ATTENTION EXISTING MY ACCOUNT CUSTOMERS:
Customers with existing profile credentials can use the same username and password.
My Account Login
Don't have a User Name yet?
Creating a User Name gives you access to your account details and some great tools including:
- - View and Pay your bills online
- - View Smart Meter consumption data
- - Review your transaction and payment history
- - Analyze and download your water usage
- - Add multiple accounts to your web profile
Before you get started, please have your most recent bill handy to complete the registration form.
Are you a new customer?
Fill out our online Application for New Service
General Inquiries
: 311 within the City limits: 404-546-0311 outside the City limits
: Mon - Fri: 7:00 AM to 6:00 PM
Contact Us Web Pages
: Use our online form at ATL311.com: How Do I Contact You?
Customer Service
Contact our support team at:: 404.546.0311
: Mon - Fri: 7:00 AM to 6:00 PM
Emergency Numbers
For emergencies after hours, on holidays or during weekends, please call:: 404.435.6340
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